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Complaints Procedure

Luton Sexual Health aim to provide a professional and comprehensive service to all clients.

If you were not satisfied with the service you received and want to make a complaint then please follow the procedure below.


Please could you ask to speak to a senior member of staff in person on the day

Or you can request that they call you within 48 hours

Or email the department with the details on

Should you prefer to put your concerns in writing please write to:


Luton Sexual Health Service Manager

Luton Sexual Health

1st Floor Arndale House

The Mall




Receipt of your complaint will be acknowledged within two working days. Your complaint will be investigated and addressed within 10 working days. We may contact you in the interim for clarification.

We will feed back any action taken, lessons learned and/or changes to practice that we have introduced.

Alternatively you can contact Luton and Dunstable Hospital PALS Service on 01582 497990 or via email on