Service Updates
PHONE ISSUES – WE ARE CURRENTLY EXPERIENCING SOME ISSUES WITH OUR PHONE LINES. IF YOU ARE CUT OFF – WE APOLOGISE. PLEASE CALL US BACK AND WE WILL DO OUR BEST TO SUPPORT YOU. WE ARE DEALING WITH THIS ISSUE AND HOPE TO RECTIFY THIS AS SOON AS POSSIBLE.
25/07/23 COVID-19 – Clients are no longer required to wear face masks in clinic. Staff and clients may chose do to so if they wish.
15/06/23 – NEW CONTRACEPTION SERVICE – Clients living within Luton Borough now have the option of registering for our online contraception service. You order online and your contraception is sent out by post to your home address (Combined hormonal contraception or Progestogen Only Pill). Please click here to access the service.
This service is provided by SH.UK, so if you already have an account for our home STI testing service you can use your same log in details, or create an account if you do not already have one. You will complete an online questionnaire to assess your suitability. If you are not eligible for the online service, please contact us on 01582 497070 to book a telephone consultation to discuss alternative contraception options.
19/05/23 – PHONE ISSUES. WE ARE CURRENTLY EXPERIENCING ISSUES WITH OUR RECEPTION PHONE LINES, PLEASE TRY AGAIN IF YOU ARE HAVING PROBLEMS GETTING THROUGH. THIS IS BEING LOOKED IN TO, APOLOGIES FOR ANY INCONVENIENCE CAUSED
CONDOM CARD PHONE UPDATE 24/04/23 – the issues with the phone are now resolved, we are able to receive texts again. Apologies for any inconvenience and thank you for your patience
CONDOM CARD PHONE UPDATE 17/04/23
We are having technical problems with the Condom Card phone. We can only receive your request for condoms via WhatsApp and not through the standard text message. Any request sent by standard text will be delayed. We will update you when the issue has been resolved. Thank you for your patience.
PHONE ISSUES 20/03/23 – WE ARE CURRENTLY EXPERIENCING A TECHNICAL ISSUE WITH OUR PHONE LINES AND ARE DOING WHAT WE CAN TO RECTIFY THIS. WE APOLOGISE FOR ANY INCONVENIENCE CAUSED
18/01/23 RESULTS LINE UPDATE: THE ISSUE WITH OUR RESULTS LINE HAS NOW BEEN RESOLVED. IF IT HAS BEEN OVER 2 WEEKS SINCE YOU TESTED AND YOU ARE STILL UNABLE TO ACCESS YOUR RESULTS THEN PLEASE CONTACT US. THANK YOU FOR YOUR PATIENCE
22/12/22 SERVICE UPDATE: Bedfordshire Hospitals NHS Foundation Trust; Luton Sexual Health have been awarded the new Integrated Sexual Health Contract for the next 5 years. With effect from 1 April 2023. See our information poster for more details.
21/12/22 RESULTS LINE ISSUES: WE ARE CURRENTLY EXPERIENCING ISSUES WITH OUR AUTOMATED RESULTS LINE WHICH IS BEING INVESTIGATED. PLEASE BARE WITH US WHILST THIS IS FIXED. APOLOGIES FOR ANY INCONVENIENCE
12/12/22 SNOW: DUE TO SNOW IMPACTING ON STAFFING LEVELS, PLEASE BE AWARE THAT CLINICS MAY RUN LATE AND THERE MAY BE A DELAY WITH ANSWERING THE RECEPTION PHONES. WE WILL BE CLOSING AT 5PM TODAY. THANK YOU FOR YOUR PATIENCE AND APOLOGIES FOR ANY INCONVENIENCE
12/12/22 TEST KIT DELAYS: PLEASE NOTE DUE TO ROYAL MAIL STRIKES AND UPCOMING XMAS / NEW YEAR BANK HOLIDAYS, TEST KITS MAY TAKE LONGER TO BE DELIVERED TO YOU AND RECEIVED BACK AT THE LAB ONCE YOU POST IT. KITS WILL BE TESTED AS SOON AS POSSIBLE ONCE THE LAB RECEIVE THEM.
08/12/22: THE ISSUE WITH THE HEATING IS NOW FIXED
21/11/22 HEATING ISSUES – PLEASE BE AWARE WE ARE EXPERIENCING TEMPORARY HEATING ISSUES IN CLINIC WHICH WILL BE FIXED AS SOON AS POSSIBLE. IF YOU HAVE AN APPOINTMENT TODAY YOU MAY WISH TO WEAR WARMER CLOTHING. APOLOGIES
UPDATE 21/10/22: ISSUES WITH THE PHONE LINE ARE NOW RESOLVED. IF YOU WERE UNABLE TO GET THROUGH TODAY, PLEASE CALL TOMORROW (SATURDAY 22/10/22). APOLOGIES FOR ANY INCONVENIENCE CAUSED
21/10/22 PHONE ISSUES:
WE ARE CURRENTLY EXPERIENCING TECHNICAL ISSUES WHICH ARE AFFECTING OUR PHONE LINES, APOLOGIES IF YOU HAVE DIFFICULTY GETTING THROUGH TO US. THIS IS BEING LOOKED IN TO AND WE WILL UPDATE ONCE THE ISSUE IS FIXED
13/09/22 NOTICE OF CLOSURE:
WE WILL BE CLOSED ON BANK HOLIDAY MONDAY 19TH SEPTEMBER FOR THE FUNERAL OF HER MAJESTY QUEEN ELIZABETH II. WE WILL REOPEN ON TUESDAY 20TH SEPT
13/06/22 CONDOM CARD UPDATE:
WE HAVE A NEW NUMBER FOR THE C CARD SCHEME. PLEASE CONTACT NEW NUMBER 07977189181 FOR ANY REQUESTS
12/04/22 PHONE ISSUES – WE ARE CURRENTLY EXPERIENCING ISSUES WITH OUR RECEPTION PHONE LINE WHICH MAY CONTINUE TOMORROW. THIS IS BEING LOOKED IN TO. IN THE MEAN TIME IF YOU ARE HAVING DIFFICULTY GETTING THROUGH AND YOUR QUERY IS NOT URGENT, PLEASE TRY AGAIN ANOTHER DAY. APOLOGIES FOR ANY INCONVENIENCE. WE ALSO HAVE SOME TELEPHONE APPOINTMENTS AVAILABLE TO BOOK THROUGH OUR ONLINE BOOKING SYSTEM
TUES 14/02/22 – OUR PHONE LINES REMAIN BUSY TODAY, APOLOGIES FOR ANY INCONVENIENCE. WE HAVE MADE A NUMBER OF TELEPHONE CONSULTATIONS AVAILABLE TO BOOK ONLINE, SO PLEASE CLICK THIS LINK TO BOOK AN APPOINTMENT
UPDATE 14/02/22 – DUE TO UNFORESEEN CIRCUMSTANCES OUR PHONE LINES WILL BE VERY BUSY ALL DAY. IF YOUR CALL IS NOT URGENT PLEASE CONTACT US TOMORROW AFTER 10:30AM. APOLOGIES FOR ANY INCONVENIENCE
14/02/22 – DUE TO UNFORESEEN CIRCUMSTANCES OUR PHONE LINES ARE VERY BUSY THIS MORNING. IF YOU ARE HAVING TROUBLES GETTING THROUGH, PLEASE TRY CALLING AFTER 11AM. APOLOGIES FOR ANY INCONVENIENCE
04/02/22 – ACCESS TO CAR PARKING – MAINTENANCE WORK HAS NOW FINISHED, NORMAL ACCESS ROUTES TO THE MALL CAR PARKING ARE OPEN
13/01/22 – THE ISSUE WITH OUR RESULTS LINE HAS NOW BEEN RESOLVED. THANK YOU FOR YOUR PATIENCE.
05/01/22 – WE ARE CURRENTLY EXPERIENCING AN ISSUE WITH OUR RESULTS LINE. IF YOU TESTED IN CLINIC MORE THAN 2 WEEKS AGO AND ARE UNABLE TO ACCESS YOUR RESULTS, PLEASE CALL US ON 01582 497070. APOLOGIES FOR ANY INCONVENIENCE
15/11/21 – WE ARE CURRENTLY EXPERIENCING AN ISSUE WITH OUR RECEPTION PHONE LINE. IT WILL RING BUT IT IS NOT CONNECTING TO US DUE TO AN ISSUE WITH THE HOSPITAL TRUST PHONE LINES. THIS IS BEING LOOKED IN TO URGENTLY, APOLOGIES FOR ANY INCONVENIENCE WHILST YOU CANNOT GET THROUGH TO US
08/11/21 – DUE TO TECHNICAL ISSUES WE MAY EXPERIENCE DELAYS TO OUR TELEPHONE APPOINTMENT CLINICS AND IN RESPONDING TO MESSAGES TODAY. WE ALSO HAVE A REDUCED NUMBER OF APPOINTMENTS AVAILABLE TO BOOK TODAY DUE TO THIS. THE ISSUES ARE BEING LOOKED IN TO URGENTLY, WE APOLOGISE FOR ANY INCONVENIENCE
01/11/21 – DUE TO TECHNICAL ISSUES WE MAY EXPERIENCE DELAYS TO OUR TELEPHONE APPOINTMENT CLINICS AND IN RESPONDING TO MESSAGES TODAY. THE ISSUES ARE BEING LOOKED IN TO, WE APOLOGISE FOR ANY INCONVENIENCE
SERVICE UPDATE 06/08/21: WE ARE EXPERIENCING AN INTERMITTENT FAULT WITH OUR RECEPTION PHONE LINES. IF YOU ARE HAVING TROUBLE GETTING THROUGH PLEASE KEEP TRYING, THIS IS BEING LOOKED IN TO. APOLOGIES FOR ANY INCONVENIENCE
SERVICE UPDATE 15/06/21: At busy times of the day we are experiencing long queues to access the Arndale House lifts. Please allow extra time to get to your appointment. Alternatively, if you are able to take the stairs you can use The Mall stairs or lift to the left of the entrance to Arndale House. Take these stairs or lift to level 5 and follow the signs to Arndale House, there is another short flight of stairs after you come out on to level 5.
