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Service Updates

13/06/22 CONDOM CARD UPDATE:

WE HAVE A NEW NUMBER FOR THE C CARD SCHEME. PLEASE CONTACT NEW NUMBER 07977189181 FOR ANY REQUESTS

 

12/04/22 PHONE ISSUES – WE ARE CURRENTLY EXPERIENCING ISSUES WITH OUR RECEPTION PHONE LINE WHICH MAY CONTINUE TOMORROW.  THIS IS BEING LOOKED IN TO. IN THE MEAN TIME IF YOU ARE HAVING DIFFICULTY GETTING THROUGH AND YOUR QUERY IS NOT URGENT, PLEASE TRY AGAIN ANOTHER DAY. APOLOGIES FOR ANY INCONVENIENCE. WE ALSO HAVE SOME TELEPHONE APPOINTMENTS AVAILABLE TO BOOK THROUGH OUR ONLINE BOOKING SYSTEM

 

TUES 14/02/22 – OUR PHONE LINES REMAIN BUSY TODAY, APOLOGIES FOR ANY INCONVENIENCE. WE HAVE MADE A NUMBER OF TELEPHONE CONSULTATIONS AVAILABLE TO BOOK ONLINE, SO PLEASE CLICK THIS LINK TO BOOK AN APPOINTMENT 

 

UPDATE  14/02/22 – DUE TO UNFORESEEN CIRCUMSTANCES OUR PHONE LINES WILL BE VERY BUSY ALL DAY. IF YOUR CALL IS NOT URGENT PLEASE CONTACT US TOMORROW AFTER 10:30AM. APOLOGIES FOR ANY INCONVENIENCE

 

14/02/22 – DUE TO UNFORESEEN CIRCUMSTANCES OUR PHONE LINES ARE VERY BUSY THIS MORNING. IF YOU ARE HAVING TROUBLES GETTING THROUGH, PLEASE TRY CALLING AFTER 11AM. APOLOGIES FOR ANY INCONVENIENCE

 

04/02/22 – ACCESS TO CAR PARKING – MAINTENANCE WORK HAS NOW FINISHED, NORMAL ACCESS ROUTES TO THE MALL CAR PARKING ARE OPEN

 

13/01/22 – THE ISSUE WITH OUR RESULTS LINE HAS NOW BEEN RESOLVED. THANK YOU FOR YOUR PATIENCE.

 

05/01/22 – WE ARE CURRENTLY EXPERIENCING AN ISSUE WITH OUR RESULTS LINE. IF YOU TESTED IN CLINIC MORE THAN 2 WEEKS AGO AND ARE UNABLE TO ACCESS YOUR RESULTS, PLEASE CALL US ON 01582 497070. APOLOGIES FOR ANY INCONVENIENCE

 

15/11/21 – WE ARE CURRENTLY EXPERIENCING AN ISSUE WITH OUR RECEPTION PHONE LINE. IT WILL RING BUT IT IS NOT CONNECTING TO US DUE TO AN ISSUE WITH THE HOSPITAL TRUST PHONE LINES. THIS IS BEING LOOKED IN TO URGENTLY, APOLOGIES FOR ANY INCONVENIENCE WHILST YOU CANNOT GET THROUGH TO US

 

08/11/21 – DUE TO TECHNICAL ISSUES WE MAY EXPERIENCE DELAYS TO OUR TELEPHONE APPOINTMENT CLINICS AND IN RESPONDING TO MESSAGES TODAY. WE ALSO HAVE A REDUCED NUMBER OF APPOINTMENTS AVAILABLE TO BOOK TODAY DUE TO THIS.  THE ISSUES ARE BEING LOOKED IN TO URGENTLY, WE APOLOGISE FOR ANY INCONVENIENCE

 

01/11/21 – DUE TO TECHNICAL ISSUES WE MAY EXPERIENCE DELAYS TO OUR TELEPHONE APPOINTMENT CLINICS AND IN RESPONDING TO MESSAGES TODAY. THE ISSUES ARE BEING LOOKED IN TO, WE APOLOGISE FOR ANY INCONVENIENCE

 

SERVICE UPDATE 06/08/21: WE ARE EXPERIENCING AN INTERMITTENT FAULT WITH OUR RECEPTION PHONE LINES. IF YOU ARE HAVING TROUBLE GETTING THROUGH PLEASE KEEP TRYING, THIS IS BEING LOOKED IN TO. APOLOGIES FOR ANY INCONVENIENCE

 

SERVICE UPDATE 15/06/21: At busy times of the day we are experiencing long queues to access the Arndale House lifts. Please allow extra time to get to your appointment. Alternatively, if you are able to take the stairs you can use The Mall stairs or lift to the left of the entrance to Arndale House. Take these stairs or lift to level 5 and follow the signs to Arndale House, there is another short flight of stairs after you come out on to level 5.